Mattress Mart Terms and Conditions


Exchange Policy

Mattress Mart typically offers the following type of exchange.

Comfort Exchange

If within 120 days you are not satisfied with your new mattress, you may exchange it for a mattress of equal or greater value.  This is a one time mattress replacement, and it is voided if the mattress has been physically damaged, if the terms of the mattress’s warranty have been violated in any way, or if there is a stain on the mattress.  The person who purchased the bed is responsible for returning the mattress, including any shipping fees that may apply, and is responsible for a ten percent restocking fee.

Note that this is an exchange, NOT a refund.  Mattress Mart typically does not offer refunds.

A comfort exchange is offered on mattresses and mattress sets ONLY.  All other sales are final.


Warranties

All warranties are determined by the individual manufacturer’s warranty terms and conditions.  Digital copies of individual warranties are available upon request.  Floor model, clearance, and other “as is” merchandise do NOT have warranties unless otherwise noted.


Privacy Policy

We are committed to maintaining your private information.  See here for more details.


About Us

Mattress Mart is the retail division of Midwest Quality Bedding, a new concept in mattresses that believes that customer service is not just a thing of the past.  Midwest Quality Bedding (or MQB for short) is committed to delivering a quality sleep experience by combining high quality products with reasonable prices.  Because we literally own the factory, we’re able to not only fulfill almost any custom order imaginable, we can also bring factory-direct pricing to even the world of organic mattresses.

There is a heavy stigma around the mattress industry.  When people think of mattresses shopping, they often think of sleazy salesmen trying to weasel every penny out of them.  Sadly, there is indeed a lot of that sort of thing in the industry.  At MQB, we’ve taken a far different approach.  We don’t want to sell a customer a bed, we want to educate the customer about sleep in general and what various mattresses have to offer and let the customer make an informed choice.  After all, getting a healthier night’s sleep doesn’t stop at finding the right mattress.

Midwest Quality Bedding, Inc. purchased the Ohio-based Mattress Mart in 2011 as a part of seeing this vision come to fruition.


Midwest Quality Bedding, Inc.

8400 Industrial Parkway

Plain City, OH  43064

Tel: 855-586-4252

Fax: 614-504-5795


Contact Us

Feel free to contact us for anything you need in one of the following three ways:


Telephone: (855) 586-4252  Monday thru Friday  8am-4:00pm EST

Email: [email protected]

Fax: (614) 504-5795



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